Front End Associate

THE TURNIP TRUCK • Nashville, TN

1d • Onsite

About The Position

Under the general direction of the Manager on Duty, facilitate the shift. Must be able to handle returns and POS issues. Monitor for customer traffic and call for more cashiers as necessary. This role involves responding to customer service needs, both in person and over the phone, quickly and respectfully, and processing returns and product exchanges in accordance with company policy.

Requirements

• 1 year cashiering and customer service experience.
• Strong understanding of and ability to problem-solve front end POS (Point of Sale) and computer systems.
• Ability to read and interpret documents such as the Turnip Truck employee handbook.
• Ability to prioritize work tasks, multi-task and maintain focus.
• Ability to communicate politely and effectively with customers and employees.
• Interest in natural foods.

Responsibilities

• Facilitate the shift.
• Handle returns and POS issues.
• Monitor for customer traffic and call for more cashiers as necessary.
• Greet customers.
• Demonstrate friendly and prompt service and act as a role model for staff.
• Answer phones and give excellent phone service.
• Route and filter calls to the appropriate departments.
• Know and adhere to company service standards.
• Be respectful at all times.
• Respond to feedback and suggestions constructively.
• Communicate openly and honestly with all others in the organization.
• Resolve customer conflicts respectfully and in a timely manner.
• Ask for assistance from the appropriate supervisor(s) as needed.
• Check communication log and Turnip Truck email throughout each shift.
• Adhere to all dress-code and company uniform policies.
• Report to work for scheduled shifts, on-time.
• Understand and adhere to organizational and departmental policy and procedures.
• Accept direction willingly and follow through with delegated tasks.
• Cooperate and quickly adapt to new guidelines and tasks.
• Maintain job-related confidentiality.
• Perform tasks consistently at an acceptable rate as outlined by MODs.
• Achieve established goals and expected results for the department.
• Organize tasks efficiently, maintain focus and stay productive.
• Respond to customer service needs, both in person and over the phone, quickly and respectfully.
• Process returns and product exchanges in accordance with company policy.
• Ensure handling procedures are followed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed