Front Door Part Time

BJ's Wholesale Club • Mooresville, NC

3d

About The Position

The Front Door team member performs merchandise protection procedures, monitors entrance and exit activity, and provides superior service to members. The role supports club policies, procedures, and compliance; promotes a safe, positive, inclusive environment; and works with the team to meet daily service and club standards.

Responsibilities include greeting, assisting, and thanking members; resolving or escalating member concerns; following merchandise protection, shrink alert, and receipt-checking procedures; monitoring member and visitor traffic; responding to Electronic Article Surveillance alarms; conducting bag inspections as people leave the building; processing empty water jug return vouchers; and maintaining club policies and procedures. The team member may also work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

The position requires standing and moving on hard surfaces throughout the workday. It may also involve bending, pulling, reaching, stooping, climbing ladders or step stools, occasional lifting of up to 50 pounds, and exposure to indoor and outdoor temperatures.

Requirements

• Strong interpersonal skills.
• Attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• At least six months of employment with the company.
• At least 18 years of age, except where state minimums are higher: 19 in Indiana and 21 in Delaware.

Nice To Haves

• Basic math skills.

Responsibilities

• Deliver prompt, friendly, and professional member service by greeting, assisting, and thanking members.
• Resolve member concerns courteously and promptly, escalating issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols, and maintain the AP Alert Binder according to standards.
• Follow BEST procedures, including cross-checking merchandise against register receipts and verifying high-value items.
• Record register receipt discrepancies and notify the front line so they can be corrected immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance alarms according to established procedures.
• Maintain safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures, and perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.
• Work with the team to uphold daily GOLD Member and Club Standards.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed