Front Door Greeter Assets Protection

BJ's Wholesale Club • Boynton Beach, FL

3d • $16 • Onsite

About The Position

BJ’s Wholesale Club is seeking a Front Door Greeter for Assets Protection. This role is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team members are expected to carry out job functions and responsibilities as assigned, support club policies and procedures, and act with honesty and integrity. The role emphasizes delivering service excellence, resolving member concerns, and ensuring a safe and positive environment. Key accountabilities include greeting members, maintaining an understanding of merchandise protection procedures, following specific checking procedures like BEST (bottom of the cart, electronics, self-checkout, and thanking the member), auditing various pickup and delivery services, inspecting repack articles, monitoring traffic, responding to EAS alarms, maintaining safety standards, inspecting bags and personal items of members and vendors, processing water jug return vouchers, and adhering to all club policies and procedures. This position may require working in other departments as needed. Regular, predictable, full attendance is an essential function of this job.

Requirements

• Strong interpersonal skills and an attention to detail are required.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in Indiana (at least 19) and Delaware (at least 21).

Nice To Haves

• Basic math skills preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolve member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships (The Club Card Membership plus a free Supplemental Membership)
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan at a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed