Front Door Asset Protection Greeter

BJ's Wholesale Club•Clearwater, FL

8d•Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Availability needed will be Thursday, Friday, Saturday, and Sunday from 11am to 4pm.

Requirements

Strong interpersonal skills and an attention to detail are required.
Ability to use a smart handheld device.
Must successfully complete required training and certification processes.
Must be employed with the company for at least 6 months.
At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age
All the time is spent standing and moving about on hard surfaces.
Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
May require occasional lifting up to 30 lbs.
Exposure to both indoor and outdoor temperatures.

Nice To Haves

Basic math skills preferred.

Responsibilities

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.
Carry out job functions and responsibilities as assigned.
Support the application of club policies, procedures and compliance.
Ensure a safe and positive environment for our members and each other.
Deliver service excellence through all points of contact.
Resolve and deescalate to address every member concern.
Ensure a safe and positive environment and experience for the members.
Greet, Anticipate, Appreciate (GAA) members.
Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
Reviews and maintains the AP Alert Binder according to AP standards.
Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
Records register receipt discrepancies and notifies front line to immediately rectify the situation.
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
Monitor member and visitor traffic entering and exiting the club.
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
Maintains high standards of safety for members and team members.
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
Processes empty water jug return vouchers to members.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.