Front Desk - Lantern Bay Resort
Great Blue Resorts•Kilworthy, ON
•CA$19 - CA$20•Onsite
About The Position
The Front Desk person is a strong sales driver, profit focused and people oriented. This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.
Requirements
- Previous experience in high volume customer service role with proven multi-tasking abilities
- Experience processing payments, answering phones, and monitoring emails
- Excellent communication skills both internal and external
- Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook
- Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision
- Must be available to work weekends and some evenings
Responsibilities
- Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
- Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
- Collect yearly agreements and proof of insurance from owners
- Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
- Perform guest check in and check outs with exceptional customer service and clarity
- Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests
- Welcome Centre Cleaning – Entrance, interior, washrooms, signage
- Incident Report management
- Perform all opening and closing duties of welcome centre
- Help to run owner and rental guest special events
- Phones – answer calls, check messages, answer requests, record messages for other employees
- Monitor resort emails and draft communications to owners when needed
- Train and mentor new staff
- Ensure all visitors report to Welcome Centre and sign in and out
Benefits
- Compensation of $19 - $20 / hr depending on experience
- Paid lunches
- Opportunity to work in a fun, collaborative environment
- Flexible schedule
- Diverse and inclusive workplace - Be a part of our tight family!
- Continuous learning and development opportunities
- Socials, birthday celebrations, and employee recognition events
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
