Front Desk ( 7A- 3P) (3P-11P) Availability 18Hour

Remington Hospitality • San Diego, CA

119d • Onsite

About The Position

The Front Desk position involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also includes assisting in pre-registration and blocking of reservations when necessary. The individual will be responsible for promptly, accurately, and efficiently posting all charges, and must have a complete working knowledge of the Front Office computer or manual system, including all daily transactions. Accurate cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly, is essential. The role requires reviewing any reservations with special requests and working to block rooms accordingly. A thorough understanding of hotel rates, discounts, and how to handle them is necessary. Additionally, the Front Desk agent must have working knowledge of reservations and procedures, including how to take same-day reservations (approximately 2 minutes) and follow cancellation and relocation procedures when necessary.

Requirements

• High work ethic and self-initiative
• Enjoy working as and being part of a team that provides great experiences for our guests!

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed