KOA Front Desk

SIYEH DEVELOPMENT CORPORATION•Saint Mary, MT

10d•Onsite

About The Position

The Front Desk position is ideal for someone who enjoys interacting with people and providing excellent customer service in a campground setting. They help ensure a smooth and enjoyable experience for guests and contribute to the overall success of the campground. Other duties may include the coffee bar and store. The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position.

Requirements

Strong ability to interact with customers in a friendly and professional manner.
Familiarity with brewing equipment and point-of-sale systems (training provided).
Ability to follow recipes and ensure consistency in beverage preparation.
Willingness to work various shifts, including weekends and holidays.
Ability to work well with other staff members in a fast-paced environment.
Excellent guest service both over the phone and in person.
Familiarity with reservation software and front desk equipment (training provided).
Ability to handle guest issues respectfully and efficiently.
Willingness to perform other duties as assigned.

Nice To Haves

Previous experience as a barista or in a similar role is a plus, but not always required.

Responsibilities

Greet and Welcome Guests: Provide a warm and friendly welcome to all guests approaching the front desk.
Guest Services: Handle guest concerns and complaints thoughtfully while maintaining campground standards.
Reservations and Check-ins: Register guests, issue keys, keep records of occupied sites, make and confirm reservations, and collect payments.
Information Provider: Answer inquiries about campground amenities and local attractions.
Team Communication: Maintain good communication and teamwork with fellow associates and other departments.
Store Management: Help maintain a clean, well-stocked, and organized store.
Professionalism: Uphold high standards of professionalism, customer service, quality, and cleanliness.
Prepare and Serve Beverages: Make and serve hot and cold beverages, including coffee, tea, and specialty drinks.
Customer Interaction: Greet customers, take orders, and provide excellent customer service.
Menu Knowledge: Educate customers on the drink menu and make recommendations based on their preferences.
Cash Handling: Process payments, handle cash, and operate the point-of-sale system.
Maintain Cleanliness: Keep the coffee bar area clean and organized, including sanitizing equipment and work areas.
Stock Management: Ensure the coffee bar is well-stocked with necessary supplies and ingredients.
Compliance: Follow health and safety regulations and company policies.
All other duties as assigned.