Front Desk (The Continental)

Aeon•Minneapolis, MN

12h•Onsite

About The Position

Aeon is seeking a strong communicator with an eye for safety and security to join our team at the Front Desk of our supportive housing community, The Continental in Minneapolis, MN. Aeon's supportive housing at The Continental provides stable, affordable homes with on-site or connected services for individuals who have experienced homelessness or have specific support needs. This people-oriented, dependable and timely person with high emotional maturity will perform front desk duties and light security functions, reporting to the Property Manager.

Requirements

1+ years of security experience or the equivalent is strongly preferred.
Must have the ability to commit to listed schedule.
Schedule is not flexible.
Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
Communicates clearly, uses polite phone manners, and provides helpful, friendly service.
Proven ability to build and keep positive relationships with customers/clients while maintaining professional boundaries.
Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
Proven ability to work independently and on a team.
Must have the ability to maintain prompt and committed attendance.
Must be a resourceful, problem solving, relationship-building, seeker of excellence.
Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
Ability to remain in stationary position for extended periods while working at a computer and attending meetings.
Ability to operate standard office equipment, including computers, phones, and printers.
Ability to move about the office to access files, meeting spaces, and office equipment.
Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.
Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.
Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.
Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

Responsibilities

Become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.
Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
Take charge and direct others in emergencies as they arise.
Compose comprehensive reports outlining observations and activities during their assigned shift.
Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
Maintain desk area and lobby to ensure neat and professional appearance.
Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.
Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Site Manager.