Front Desk Worker (Corner House)
About The Position
Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City. The Front Desk Worker serves as the first point of contact for residents, visitors, vendors, and staff. This position is responsible for maintaining building security, providing excellent customer service, monitoring building activity, and ensuring that all visitors and contractors follow building policies and procedures. The Front Desk Worker helps create a safe, professional, and welcoming environment for residents and guests.
Requirements
- High school diploma or GED required.
- Previous experience in supportive housing, residential services, security, customer service.
- Ability to remain calm and professional during emergencies.
- Basic computer skills, including Microsoft Office and email.
- Ability to work effectively with individuals from diverse backgrounds
Nice To Haves
- Experience preparing written incident reports preferred.
Responsibilities
- Monitor the front entrance and always control access to the building.
- Verify identification for all visitors and ensure they are authorized to enter.
- Enforce all visitors, guests, and building access policies.
- Monitor security cameras and building activity throughout the shift.
- Conduct routine walkthroughs of common areas as required.
- Immediately report suspicious activity or security concerns to management or emergency services.
- Maintain the security of keys and access control systems.
- Greet residents, visitors, vendors, and staff professionally and respectfully.
- Provide information and assistance to residents as appropriate.
- Complete accurate daily shift logs.
- Prepare detailed incident reports before the end of each shift.
- Maintain visitor logs and contractor sign-in/sign-out sheets.
- Record maintenance requests and notify maintenance staff or management.
- Answer incoming telephone calls and direct them appropriately.
- Receive and distribute packages, deliveries, and correspondence according to property procedures.
- Maintain confidentiality of all resident information.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
