Front Desk Coordinator - Owings Mills

The Joint Chiropractic•Owings Mills, MD

3d•Hybrid

About The Position

The Joint Chiropractic is seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join their team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. The ideal candidate is passionate about health and wellness, loves helping people, and thrives in a fast-paced retail healthcare setting.

Requirements

High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds

Nice To Haves

College degree preferred
Office management or marketing experience is a plus

Responsibilities

Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic’s sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Create reels/videos, post content to FB and IG, design flyers, capture patient testimonials, etc.