Front Desk/Warranty Coordinator

IOWA ROTOCAST PLASTICS INC•Decorah, IA

9d•Onsite

About The Position

The Front Desk / Warranty Coordinator serves as the first point of contact for Iowa Rotocast Plastics and Grizzly Coolers by greeting visitors, answering incoming calls, and coordinating the company's warranty and Return Merchandise Authorization (RMA) process from initial claim through resolution. This role coordinates the creation, maintenance, and shipment of sales brochures for reps and clients, and maintains the company's image and quote libraries. The ideal candidate is highly organized, detail-oriented, and communicates clearly and professionally with both internal teams and external customers.

Requirements

Exceptional interpersonal skills with the ability to interact professionally with customers, sales representatives, and internal staff
Strong written communication skills, particularly via email
Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
Proficiency with Microsoft Excel and Microsoft Word required
Proficiency with Microsoft Outlook required
Willingness and ability to learn Epicor required
Ability to work independently and prioritize tasks in a fast-paced environment
High School Diploma or equivalent required

Nice To Haves

Bilingual (English/Spanish) communication skills are preferred but not required.
Prior customer service, front desk, or administrative experience preferred
Experience with Epicor preferred

Responsibilities

Answer incoming phone calls and direct them to the appropriate department or individual
Greet and welcome visitors, customers, applicants and vendors in a friendly and professional manner
Create, maintain, and ship sales brochures to sales representatives and clients as needed
Process product warranty intake, including logging and reviewing claims for completeness and accuracy
Communicate internally with production, quality, and sales teams regarding warranty case details and status
Provide clear, timely, and professional communication with clients regarding warranty claims and resolutions
Create and manage warranty cases from intake through resolution
Process Return Merchandise Authorizations (RMAs)
Enter warranty orders accurately into Epicor
Compile and distribute monthly warranty reports
Maintain and organize the company's image library and quote library, assigning appropriate attributes/tags to each image and quote for searchability
Box and prepare brochures and related materials for shipment (packages up to approximately 20 lbs)
Perform other front desk and administrative duties as assigned
Maintain a clean, organized, and professional reception area