Front Desk/Test Proctoring Coordinator

University of California, Irvine•Irvine, CA

20d•Onsite

About The Position

This highly detailed individual is assigned to oversee key components of the Disability Services Center (DSC) including front office support and supervision of student staff. This position is responsible for overseeing and managing a wide variety of administrative activities including: office reception activities, directing calls from students, faculty, staff, parents, and the general public. This individual will focus on evening exam proctoring including coordination of student exams, exam acquisition and return, managing exam room logistics, and supervising evening student staff. The legally required accommodations provided by this position are complex, highly time sensitive, and must be effectively provided with the utmost security. The individual must be able to answer general questions and give a broad overview of disability services, ensure confidentiality of records and information, manage staff appointments, and provide support in the provision of various student accommodations.

Requirements

Knowledge of the legal framework involving accommodations for disabilities through state and federal laws and regulations in relation to the narrow focus of specialization.
Skill in communicating with students, faculty, staff, and vendors concerning access accommodations.
Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
Demonstrates ability to use sound judgment and to mediate in responding to issues and concerns involving supervisors as necessary.
Proficient in ability to use discretion and maintain all confidentiality.
Proficient in ability to multi-task with demanding timeframes.
Highly skilled in use of computers and technology for data management, scheduling and communication, including but not limited to Microsoft Office Suite.
Well versed on and can articulate and apply the Social Justice Model regarding disability in Higher Education.
Knowledge of assessment, accommodation, and intervention techniques involved in employee's specialty, for example, learning disorders, mobility disability, visual impairment, etc.
Bachelor's degree in related area and / or equivalent experience / training
CA Driver's License
1-3 years of disability services or a closely related field
Required to hold a valid drivers license and have a driving record that is in accordance with local policies/procedures.
Must be able to provide proof of work authorization

Responsibilities

Oversee key components of the Disability Services Center (DSC) including front office support and supervision of student staff.
Manage a wide variety of administrative activities including office reception and directing calls.
Focus on evening exam proctoring, including coordination of student exams, exam acquisition and return, and managing exam room logistics.
Supervise evening student staff.
Answer general questions and provide a broad overview of disability services.
Ensure confidentiality of records and information.
Manage staff appointments.
Provide support in the provision of various student accommodations.