Front Desk Teammate - Stone Mountain (Part-Time)

Fitness Connection•Stone Mountain, GA

2d•Onsite

About The Position

Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as provided outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity.

Requirements

High School Diploma/GED preferred.
Previous experience in Hospitality/Customer Service preferred.
Must be able to understand and follow verbal and written instructions and effectively communicate.
Must be able to interpret business communications including personal training contracts and pricing packages.
Excellent verbal and written English language communication skills.
Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds.
Ability to move freely in and around obstacles common in gyms.
Ability to move quickly from one work area to another at a moments’ notice.
Must be able to perform basic math, reading, system technology, and communication skills.
Must be able to apply skills following training completion, including understanding of Fitness Connection’s membership system, supplement product knowledge, basic personal training benefits, and other club systems.

Responsibilities

Connect with our Members and Guests, providing an EPIC greeting and a genuine farewell.
Check each member into the gym using proper check-in procedures.
Register all guests into the gym using proper registration procedures.
Answer the telephone promptly with appropriate Fitness Connection verbiage and route inquiries appropriately.
Serve as the initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, meeting or exceeding daily and monthly pro shop goals.
Stock and organize retail offerings as needed.
Assist with any other operational duties as requested by management.
Learn about consumable and retail products sold in your location.
Ensure the ProShop area is maintained and monitored throughout the shift.
Accurately use POS and money handling procedures.
Complete Member & Guest check-ins and basic Member account inquiries.
Monitor check-ins to identify delinquent accounts, collect balances and update Member information.
Notify a member of club management if Member assistance escalation is needed.
Keep the front desk & entryway neat, clean, & organized.
Complete opening & closing duties as needed.
Complete regular club cleaning routines as needed.
Report any incidences in a timely manner.
Maintain a positive relationship with the entire club team.
Support other teammates in achieving their goals.
Adhere to all company policies and procedures.