Front Desk Team Member

New Rochelle•New Rochelle, NY

5d•$16 - $18

About The Position

Calling all game-changers! At Goldfish Swim Schools, being a Front Desk Team Member means more than just greeting guests – it's about making waves in their experience. Picture yourself welcoming families with a warm smile, providing top-notch service, and being the friendly face they look forward to seeing every visit. But the perks don't stop there – we're all about recognizing your hard work with Snack Shack bonuses, pizza parties, gift cards, and other awesome rewards! With paid training and flexible shifts that are perfect for students or anyone looking to grab extra hours without working late nights, you'll find the perfect balance between work and life. And with our rapid growth, there's plenty of room for advancement for the right candidate. If you're ready to make a difference, love working with kids, and want to be a part of our tight-knit team, then come join us at Goldfish Swim School. Let's dive in and make some waves together! See our video on the Goldfish Experience: https://youtu.be/TZTVvr5AgIA Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Requirements

Ability to work with children.
Excellent interpersonal communication and organizational skills.
2 years of customer service and/or administrative office experience required
Familiarity with Microsoft Word, Excel and other software systems.
Must pass background examinations (included with training).

Nice To Haves

Instructor/coach, camp counselor, and/or childcare provider a plus!

Responsibilities

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties.
Supervises private party staff.
Resolves customer concerns/complaints using a professional approach.
Assists members with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
Monitors Snack Shack area and provides guidance to Snack Shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature.
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Makes customer calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents.
Administers first aid when necessary.
Fulfills other duties and responsibilities as assigned by the Employer.