Front Desk Team Member

Mesa Rim Climbing Centers • Austin, TX

5d • $16 - $18 • Onsite

About The Position

Mesa Rim’s vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Front Desk Team Members bring this to life by sharing their passion and guiding a remarkable experience for the Mesa Rim community. As a Mesa Rim Front Desk Team Member, you love meeting new people, building connections, and being part of a dynamic community. You are passionate about climbing and enjoy talking about climbing with people of all psych and experience levels. You find value in making a positive impact by supporting others and thrive when working on a team. Customer Experience Excellence: The Front Desk Team Member: Tier 1 is responsible for guiding and delivering remarkable experiences for the Mesa Rim community through in-person presence and communication. Safety and Education Excellence: The Front Desk Team Member: Tier 1 is responsible for educating community members about the inherent risks in climbing and supporting safe practices in Mesa Rim Climbing Centers.

Requirements

• Must be at least 18 years of age
• Must have High School Diploma or equivalent
• Must be a compatible match with the Mesa Rim Climbing Center culture
• Must have ability to seek & accept, as well as give, critical feedback in a professional manner
• Must demonstrate a positive attitude and be a team player
• Must demonstrate a passion for climbing and have previous climbing experience
• Must have a drive to grow professionally
• Must demonstrate excellent communication skills and be customer-service oriented
• Must be able to teach a belay lesson
• Must be able to perform basic addition and subtraction

Nice To Haves

• Previous customer service experience preferred
• Previous experience with yoga preferred
• Previous experience with fitness preferred
• Current First Aid & CPR Certification preferred

Responsibilities

• Check-in, greet, and orient community members
• Explain programs and packages to community members
• Sign up new members and explain member benefits
• Have a basic understanding and ability to sell all Pro Shop products
• Know all contents of the FD Team Member Operational Manual
• Demonstrate passion for education, learning about new climbing techniques and gear, and share this with the community
• Execute climbing center safety checks & ensure the enforcement of Mesa Rim policy
• Explain and reinforce safety rules and regulations for all activities offered at Mesa Rim
• Respond to injuries and accidents in accordance with appropriate protocols
• Teach basic climbing instruction and skills in accordance with Mesa Rim policies
• Administer top rope belay & lead climbing certifications in accordance with Mesa Rim policies
• Other duties and responsibilities as assigned
• Hours vary and minimums may be required according to the needs of business operations at each location

Benefits

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts
• Access to professional development opportunities and an Employee Assistance Program
• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, as well as a robust Paid Time Off package once employed full-time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED