Front Desk Team Member

Urban Air Adventure Parks • Glenview, IL

1d • Onsite

About The Position

The Front Desk Team Member is the first point of contact for our guests and plays a key role in creating a welcoming, friendly, and efficient experience. Responsibilities include greeting and assisting guests, processing transactions, answering questions, and providing top-notch customer service at all times. This role combines cashier duties with guest service responsibilities to ensure every guest leaves with a smile.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Previous cashier, retail, or customer service experience preferred.
• Basic math skills for handling cash transactions.
• Strong communication skills—both verbal and written.
• Positive, friendly, and engaging personality with a focus on guest satisfaction.
• Able to work days, nights, weekends, and holidays as required.
• Comfortable working in a fast-paced environment with constant guest interaction.
• Strong multitasking abilities and willingness to assist in other areas as needed.
• Reliable, punctual, and able to work independently or as part of a team.
• Maintain a professional appearance and attitude at all times.
• Stand for long periods of time.
• Move about the facility, bend, and reach as needed.
• Lift and carry up to 30 lbs.

Nice To Haves

• some college preferred
• Previous cashier, retail, or customer service experience preferred.

Responsibilities

• Greet every guest warmly and create a positive first impression.
• Process payments quickly and accurately using the POS system.
• Answer guest questions about products, services, and promotions.
• Recommend items and upsell when appropriate to enhance the guest experience.
• Handle guest concerns or complaints promptly and with professionalism, escalating to management when necessary.
• Maintain a clean, organized, and welcoming front desk area.
• Assist in maintaining adequate stock levels of items needed for guest transactions (wristbands, tickets, merchandise, etc.).
• Support other team members during busy periods to ensure smooth operations.
• Follow all cash handling and operational procedures.
• Participate in team meetings and training sessions as needed.
• Perform other duties as assigned by Leadership.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED