Front Desk Team Member

Huntley Park District•Huntley, IL

11h•$16 - $20

About The Position

Front Desk Team Member is responsible for providing exceptional customer service to visitors and patrons of the park district to ensure visitors have a positive experience.

Requirements

Basic computer skills
Ability to communicate clearly, both verbally and written
Outstanding organizational skills
Must be able to multi-task

Responsibilities

Greeting and welcoming visitors to the park district, and answering any questions they may have regarding park district programs, facilities, and activities.
Providing information to visitors about park district policies and procedures, including rules and regulations, fees and charges, and program registration procedures.
Register customers for programs using RecTrac software.
Process payments accurately via cash, checks, credit cards.
Balance daily work, handle cash according to procedures.
Answer email, walk-in and phone inquiries for customers, coaches, staff, and public.
Handling customer inquiries, complaints, and issues in a professional and courteous manner, and escalating more complex issues to higher-level staff members as necessary.
Assisting with general administrative tasks, such as filing, data entry, and document preparation, as needed.
Maintains files and records.
Membership passes-register, take pictures, issue cards.
Coordinate incoming and outgoing mail and packages.
Track program changes to inform the public.
Report any unsafe conditions.
Assist other departments as needed.
Monitor current weather conditions and activate appropriate alerts.
Attend staff meetings and trainings as required.
Other duties as assigned.