Front Desk/Surgical Coordinator

North Florida Surgeons•Jacksonville, FL

23h•Onsite

About The Position

North Florida Surgeons- Baptist Jacksonville division is looking for an energetic, patient focused Front Desk/Surgery Scheduler team member. This is an excellent opportunity to join a busy surgical practice! We are located in the Pavillion Building on the Baptist Main Campus Downtown. North Florida Surgeons Baptist Jacksonville Division offers great benefits, competitive wages and opportunities for growth. We are looking for a coordinator with experience in the medical field who thrives on challenges and working with the public. As the Front Desk/Surgery Scheduler, you will act as the vital liaison between patients, surgeons, hospitals and insurance providers. You will manage all administrative and logistical aspects of a patient's surgical journey, including scheduling procedures, verifying insurance coverage, gathering medical clearances, and ensuring the patient is prepared for surgery.

Requirements

High school diploma or GED equivalent required
Proficiency with Electronic Medical Records (EMR) software and basic Microsoft Office applications.
Strong understanding of medical terminology, medical insurance processes, and HIPAA regulations.
Exceptional customer service, high organizational abilities, strong attention to detail, and the ability to multitask in a fast-paced environment.

Nice To Haves

Associate degree preferred.
2+ years of administrative or scheduling experience in a medical office or clinical setting preferred.

Responsibilities

Book operating room time, pre-operative appointments, and post-operative follow-ups with surgeons and hospitals.
Verify patient insurance benefits, secure prior authorizations, and educate patients on their financial responsibilities (co-pays and deductibles).
Ensure all necessary medical charts, lab results, and physician clearances are complete before the surgery date.
Instruct patients on pre-surgery preparations (fasting, medication changes) and post-operative recovery expectations.
Serve as the central point of contact for patients, surgeons, hospital nurses, and medical equipment vendors.
Maintain and adjust surgical calendars to accommodate emergencies or unexpected scheduling changes.