Front Desk Supervisor - Marriott Tacoma

Coury Hospitality•Tacoma, WA

2d•Onsite

About The Position

At Marriott Tacoma Downtown, we don’t just offer jobs. We create opportunities to grow, connect, and thrive in a contemporary, people-first hospitality environment. Located in the heart of downtown Tacoma and connected to the Greater Tacoma Convention Center, our modern hotel places Curators at the center of the city’s vibrant arts, culture, dining, and entertainment scene. Curators help create memorable experiences throughout the hotel, from welcoming guest rooms and locally inspired dining at The Greatroom to sophisticated meeting and celebration spaces, including the Chambers Bay Ballroom. With 13 event venues and the energy of downtown Tacoma just outside our doors, Marriott Tacoma Downtown offers an exciting setting to build a rewarding hospitality career while creating meaningful moments for every guest.

Requirements

Prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred.
Strong communication and interpersonal skills.
Ability to lead by example while remaining hands-on in daily operations.
Strong problem-solving skills and attention to detail.
Ability to multitask in a fast-paced environment.
Strong working knowledge of property management systems.
Professional appearance and service-oriented demeanor.
Ability to work collaboratively with management and team members.

Nice To Haves

supervisory experience preferred

Responsibilities

Supervise front desk operations during assigned shifts to ensure smooth guest service.
Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
Support scheduling coverage, shift assignments, and break coordination as directed.
Ensure adherence to front desk procedures, cash-handling policies, and service standards.
Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
Monitor lobby and front desk presentation, ensuring a polished and professional environment.
Assist with daily reports, audits, and operational checklists.
Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
Follow all hotel security, privacy, safety, and emergency procedures.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.