FS - Front Desk Supervisor

OTO Development•New York, NY

18d•$30 - $32•Onsite

About The Position

The AC Hotel is looking for a Service and Detailed Oriented Front Desk Supervisor to join our award winning team. Candidate with Marriott/ Fosse Experience preferred. FLSD Certification paid training must be completed within 1st year. Competitive PTO / Sick pay Package, Travel Benefits, and Food Stipend. Hotel Experience is a MUST. Hourly Pay is 30.00 to 32.00 per hour We are pleased to announce a wonderful opportunity for a FS-Front Desk Supervisor.

Requirements

2+ years’ experience working in a front desk/receptionist type role
Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six (6) months
Love working with people and will go above and beyond for each guests’ needs
Work well with others and enjoying working and being part of a team
Excellent oral, written, and interpersonal communication skills
A problem solver and a solution finder who will do anything to ensure the best experience for our guests

Nice To Haves

Marriott/ Fosse Experience preferred

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
Maintain proficient administration of the hotel's electronic reservation system
Maintain compliance with hotel safety programs and procedures, including emergency and security systems
Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner