FS - Front Desk Supervisor

AC Hotel New York Times Square (OTO Development)•New York, NY

82d•$30 - $32•Onsite

About The Position

The AC Hotel is looking for a Service and Detailed Oriented Front Desk Supervisor to join our award winning team. This is a wonderful opportunity for a FS-Front Desk Supervisor. This property is managed by OTO Development. OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Requirements

2+ years’ experience working in a front desk/receptionist type role
Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six (6) months
Love working with people and will go above and beyond for each guests’ needs
Work well with others and enjoying working and being part of a team
Excellent oral, written, and interpersonal communication skills
A problem solver and a solution finder and will do anything to ensure the best experience for our guests
Hotel Experience is a MUST

Nice To Haves

Marriott/ Fosse Experience preferred
FLSD Certification paid training must be completed within 1st year.

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
Maintain proficient administration of the hotel's electronic reservation system
Maintain compliance with hotel safety programs and procedures, including emergency and security systems
Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner