Front Desk Supervisor | Doubletree by Hilton Wilmington

PM Hotel Group•Wilmington, DE

61d•Onsite

About The Position

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader. Here are a few other tasks you'll be responsible for on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards. Stepping in to complete daily hotel front desk tasks. Assisting Guest Services Manager with monitoring performance and attendance. Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Requirements

High School diploma (or equivalent)
One to three years of related experience
Must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems
A passion for customer service

Responsibilities

Ensuring effective collaboration and teamwork among front desk staff
Staffing
Scheduling
Expense management
Communicate clearly and demonstrate a high level of professionalism
Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
Stepping in to complete daily hotel front desk tasks
Assisting Guest Services Manager with monitoring performance and attendance
Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches