Front Desk Supervisor- Renaissance Framingham Hotel & Conference Center

Hotel•Framingham, MA

1d•Onsite

About The Position

Renaissance Framingham Hotel & Conference Center is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Marriott front desk experience, strong customer service focus, and the ability to train and grow our associates.

Requirements

Two-year college degree or equivalent hospitality experience
Strong Leadership
Superior interpersonal and customer service skills
Reliable with the ability to multi-task and work under pressure
Excellent verbal and written communication skills
Intermediate to advanced computer skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends, and holidays

Nice To Haves

Previous Marriott front desk experience

Responsibilities

Assist in the interviewing and strong performance supervision of front office associates.
Ongoing review of staff to ensure adherence to established policies and procedures
Process check-in and check-out, verify billing, create reservations, and process special requests
Knowledge of hotel property, local attractions to assist guests.
Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
Compliance with Federal & State Labor laws
Ensure that all complaints regarding service and/or accommodations are investigated and resolves
Monitor budgets and payroll records and review financial transactions to ensure appropriateness
Ongoing analysis of processes for continuous improvement/efficiency
Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
Identify service issues and trends.
Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Balance cost controls with exceptional guest service and associate satisfaction
Maintain STRICT key controls and safety and security standards.
Other duties as assigned