Front Desk Supervisor - Palm City

Pet Paradise•Palm City, FL

6d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience. This role involves providing direct supervision of Front Desk Associates, assisting the management team with training and performance reviews, and handling front desk duties when needed. The position requires comfort with pets, physical ability for tasks like pet handling and lifting, and flexibility in scheduling. Pet Paradise emphasizes a "pet people" culture, offering significant career development opportunities and benefits for both employees and their pets.

Requirements

This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
Prior supervisory experience highly preferred
Strong organizational, cash management, and sales skills
Comfortable leading by example, including ‘hands-on’ task management
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Exceptional communication and interpersonal skills
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and ability to pass criminal background check
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Responsibilities

Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Performing additional duties as required by the management team