FT - Front Desk Supervisor - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

41d • Onsite

About The Position

The Front Desk Supervisor takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. The Front Desk Supervisor plays a key leadership role in supporting and guiding the Front Desk Team to ensure a consistently high level of guest service. This position is responsible for welcoming and checking in guests, delivering courteous and efficient service throughout their stay, and ensuring a smooth check-out process - all with a focus on creating an exceptional guest experience.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Basic mathematical skills.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to observe and detect signs of emergencies.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Responsibilities

• Servicing guests around the hotel.
• Welcoming and checking in guests.
• Delivering courteous and efficient service throughout their stay.
• Ensuring a smooth check-out process.
• Supporting and guiding the Front Desk Team.
• Maintaining a professional appearance and manner at all times.
• Communicating effectively with guests.
• Pitching in and helping co-workers with their job duties.
• Effectively dealing with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Accessing and accurately inputting information using a moderately complex computer system.
• Standing, walking and continuously performing behind the front desk.
• Observing and detecting signs of emergencies.
• Communicating verbally and in writing and preparing complex reports of room availability and revenues generated.
• Establishing and maintaining effective working relationships with associates, customers and patrons.
• Remaining professional at all times, and treating all guests and associates with courtesy and respect, under all circumstances.
• Adhering to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed