Front Desk Supervisor (Chesapeake Specialty Care)

University of Maryland Emergency Medicine • Annapolis, MD

4d • $47,700 - $71,500

About The Position

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk and reception team. This position ensures exceptional customer service, efficient patient flow, accurate scheduling, insurance verification, staff training, and compliance with practice policies and procedures. The Front Desk Supervisor serves as a resource for reception staff, assists with escalated patient concerns, and works closely with clinical and administrative leadership to support efficient practice operations.

Requirements

• High school diploma or GED required
• Minimum three (3) years of medical office, reception, customer service, or healthcare experience required.
• Experience with appointment scheduling, registration, insurance verification, and patient check-in/check-out processes required.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Ability to work effectively in a fast-paced, multi-provider healthcare environment.

Nice To Haves

• Associate degree preferred.
• Minimum one (1) year of supervisory or leadership experience preferred.
• Knowledge of medical terminology and insurance verification processes preferred.

Responsibilities

• Monitor appointment scheduling accuracy and provider template utilization.
• Assist with onboarding and training of new reception employees.
• Conduct performance coaching and assist with employee evaluations.
• Handle escalated patient concerns and customer service issues professionally.
• Ensure accurate collection of copayments, deductibles, and outstanding balances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED