Front Desk Supervisor - EVEN Hotel Alpharetta
IHG•Alpharetta, GA
•Onsite
About The Position
We are looking for a Front Desk Supervisor who sets high standards across everything from cleanliness to productivity. This role will champion a ‘one team’ approach to ensure effective and efficient handling of all guest complaints, queries, and suggestions. The hourly rate of pay for this position is $20.
Requirements
- Minimum Diploma or equivalent, some college preferred
- 2 years’ front desk/guest service leader experience
- Must be fluent in spoken and written English
- Basic mathematics skills
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Willingness to work evenings and weekends
Nice To Haves
- Other languages may be preferred
- Working knowledge of hotel property management systems like Opera beneficial
Responsibilities
- Leading the way – managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
Benefits
- Competitive salary
- Full uniform
- Impressive room discounts
- Training in the business
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
