Front desk Supervisor Sheraton Philadelphia Airport

Remington Hospitality • Philadelphia, PA

3d • Onsite

About The Position

The Front Desk Supervisor is responsible for ensuring proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling. This role requires a complete understanding of Front Office staff's roles and duties, and the ability to perform them at any given time. The supervisor will accurately manage and operate the MICROS system, check discrepancy reports, and communicate with other departments regarding guest needs. A key part of the role involves cordially greeting and assisting guests, promptly and professionally checking them in and out of the hotel, answering questions, and addressing guest needs.

Requirements

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed