DTVB-Front Desk Supervisor
HARMONY HOSPITALITY INC•Virginia Beach, VA
•Onsite
About The Position
The Front Office Supervisor is responsible for supervising all front office personnel and the hotel’s Front Office activities in the absence of the Front Office Manager. This role maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project-oriented periods.
Requirements
- Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manager.
- Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.
Responsibilities
- Assumes Front Office Manager responsibilities in their absence.
- Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
- Assists in working as a guest service agent on a needed basis.
- Supervises the taking of a thirty-minute lunch break of an employee working an eight-hour shift.
- Completes previous day’s bank deposit.
- Reviews prior days audit pack for accuracy.
- Prepares a Weekly walk-in Analysis Report on a weekly basis.
- Completes petty cash on a weekly basis.
- Handles any guest concerns.
- Ensures that all marquee scripts are provided once a month for review by the Front Office Manager and Director of Operations.
- Completes daily payroll.
- Reviews the access and excel reports daily for accuracy.
- Maintains goals set to meet and not exceed budget.
- Ensures that all areas are neat and organized.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
