Front Desk Supervisor

Crescent Careers • Greenville, SC

1d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Hilton Greenville Front Office team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Free parking Free meal per shift As a Front Desk Supervisor your duties will include but not be limited to supervising the daily operations of the Front Desk to maximize revenues and profits while attaining optimal guest satisfaction. Front Desk experience in a full-service hotel and schedule flexibility is preferred. ESSENTIAL JOB FUNCTIONS: 1. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. 2. Supervise and provide guidance and leadership to the Guest Service Agents. Communicate effectively both verbally and in writing to provide clear direction to staff. 3. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. 4. Perform any other job-related duties as assigned. 5. Front Desk experience in a full-service hotel and schedule flexibility ( AM, PM, and Overnight if needed) is preferred .

Requirements

• Must be available to work a flexible schedule to include holidays, nights and weekends.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk.
• Ability to observe and detect signs of emergency situations.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Nice To Haves

• Front Desk experience in a full-service hotel and schedule flexibility
• Front Desk Supervisor experience strongly preferred.

Responsibilities

• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Supervise and provide guidance and leadership to the Guest Service Agents.
• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Perform any other job-related duties as assigned.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Free parking
• Free meal per shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed