Front Desk Supervisor

Mainsail Lodging & Development•Fort Myers, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Overview of the role The Front Office Supervisor will be working alongside the Front Office Manager to manage the daily operations of the Front Office, including the staff of the Front Desk, Night Audit, Valet Operation, and PBX Operator. The person in this role will ensure that the Front Desk Staff delivers exceptional service to all guests of the hotel in order to provide a memorable guest experience. About Mainsail/Hotel Story/Brand Story: What you have · Previous hospitality supervisory experience · Experience in hotel Front Desk positions · High school diploma, equivalent, or higher · Excellent communication skills, both written and verbal · Ability to use technology, e.g., tables, iPads, and computers · Top notch phone and customer service skills · Prior experience with coaching and training a team · Strong sense of ownership in everything that you do · Proven experience in guest relations What you’ll do · Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service · Know all functions to showcase the resort and its unique story to each guest · Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc. · Serve as initial point of escalation in any guest inquiries, issues, or concerns · Coordinate with other hotel departments to deliver top level experience for guests · Assist in creating and managing department schedules · Follow all hotel policies and procedures as outlined in team member handbook · Serve as property Manager on Duty in absence of senior leadership · Ensure team follows scheduled shifts, and follows break and lunch requirements · Other necessary duties as reasonably assigned by manager Physical Demand · Ability to sit or stand for extended periods of time · Ability to bend · Ability to lift, pull 50 lbs. · Ability to communicate clearly · Ability to work long hours as needed · Make sound judgments quickly · Work on multiple tasks, making appropriate progress toward deadlines · Able to work independently, take direction, and provide direction to others · Manage differing personalities within the property, the resort, and the community · Maintain the highest degree of confidentiality · Ability to work effectively in stressful, high-pressure situations · Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Benefits · Full-time Associate Benefits o Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees · Part-time Associate Benefits All above-listed benefits except for Medical Insurance and Holiday Pay Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace. Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)

Requirements

Previous hospitality supervisory experience
Experience in hotel Front Desk positions
High school diploma, equivalent, or higher
Excellent communication skills, both written and verbal
Ability to use technology, e.g., tables, iPads, and computers
Top notch phone and customer service skills
Prior experience with coaching and training a team
Strong sense of ownership in everything that you do
Proven experience in guest relations
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs.
Ability to communicate clearly
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
Know all functions to showcase the resort and its unique story to each guest
Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
Serve as initial point of escalation in any guest inquiries, issues, or concerns
Coordinate with other hotel departments to deliver top level experience for guests
Assist in creating and managing department schedules
Follow all hotel policies and procedures as outlined in team member handbook
Serve as property Manager on Duty in absence of senior leadership
Ensure team follows scheduled shifts, and follows break and lunch requirements
Other necessary duties as reasonably assigned by manager