Front Desk Supervisor
About The Position
Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Shipwreck Island Water Park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Directly supervises team members in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.As the Front Desk Supervisor, you will provide: Greets, registers, and assigns rooms to guestsTransmits and receives telephone messagesAnswers inquiries pertaining to hotel services; registration of guestsKeeps records of room availability and guest's accountsComputes bill, collects payment, and makes change for guestsMakes and confirms reservationsPrepares daily reports (credit limit, cash)Reviews daily arrivals and departuresCoordinates with housekeeping when VIP Guests arriveTraining all new Front Desk personnelTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Requirements
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- Excellent customer service skills
- 1+ Year in a supervisory role in a hospitality setting
Responsibilities
- Greets, registers, and assigns rooms to guests
- Transmits and receives telephone messages
- Answers inquiries pertaining to hotel services; registration of guests
- Keeps records of room availability and guest's accounts
- Computes bill, collects payment, and makes change for guests
- Makes and confirms reservations
- Prepares daily reports (credit limit, cash)
- Reviews daily arrivals and departures
- Coordinates with housekeeping when VIP Guests arrive
- Training all new Front Desk personnel
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
