Front Desk Supervisor - NonExempt (102607)

U.S. Dermatology Partners•Phoenix, AZ

3d•Onsite

About The Position

Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office. This role involves performing and overseeing check-in and check-out duties, ensuring accurate patient data entry, managing patient flow, handling payments, and maintaining patient records. The supervisor is also responsible for recommending policy revisions, ensuring compliance with practice procedures, and upholding a high standard of customer service and patient care.

Requirements

Minimum two years of work experience in a medical office.
Minimum one-year supervisory experience.

Responsibilities

Performs, assists and oversees subordinates in performing check-in and checkout duties.
Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s).
Confirms patients' insurance eligibility with patient, copying all pertinent information.
Enters appropriate data into computer, retrieves data, types correspondence and reports.
Generates encounter form.
Compiles all information for visit, including referral information, and distributes to clinical staff.
Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
Prepares medical charts, encounter forms, for next days clinics.
Greets patient at checkout window, answers questions, provides assistance as necessary.
Verifies demographic and insurance information.
Enters appropriate data into computer, retrieves data, determines patients portion of payment due.
Collects payments and posts payment to patients financial record in computer, generates receipt for patient.
Schedules return appointments and provides patient with appointment card.
Balances charges and payments for each physician and monies.
Closes credit card machine.
Submits balanced report, and monies to Executive Assistant to prepare deposit.
Adjusts errors and resolves complaints.
Recommends establishment or revision of policies, recommends standards of performance.
Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, maintains patient and financial confidentiality.
Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, performs these duties with courtesy and compassion for the patient.
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.