Front Office Supervisor-Envue/Residence Inn
About The Position
Envue, an Autograph Collection hotel, is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced, upscale environment. Residence Inn by Marriott is seeking a reliable and service-focused Front Desk Supervisor to support daily front office operations. This is a great opportunity for a strong Guest Service Agent ready to grow into a leadership role within a team-oriented, extended-stay environment.
Requirements
- 1–3+ years of front desk or guest services experience in a hotel environment
- Prior supervisory experience preferred OR strong readiness to step into a leadership role
- Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred
- Strong communication, problem-solving, and guest service skills
- Professional presence with a passion for delivering elevated guest experiences
- Ability to work flexible schedules including nights, weekends, and holidays
- 1–3+ years of hotel front desk or guest service experience
- Prior leadership or supervisory experience preferred (or strong readiness to step up)
- Marriott system experience is a plus
- Strong interpersonal and organizational skills
- Team-oriented mindset with a hands-on approach
- Flexible availability including weekends and holidays
Responsibilities
- Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure
- Serve as a visible, hands-on leader — supporting, coaching, and guiding the front desk team in real time
- Resolve guest concerns with professionalism, urgency, and a service recovery mindset
- Ensure adherence to Marriott brand standards and Autograph Collection service expectations
- Support scheduling, shift coverage, and daily operational needs
- Monitor guest satisfaction metrics and drive improvements in service delivery
- Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction
- Assist with training, onboarding, and development of front office associates
- Oversee front desk operations during assigned shifts, ensuring efficient and friendly guest service
- Act as the go-to leader on shift — supporting team members and resolving guest issues
- Deliver a consistent, welcoming experience aligned with Residence Inn and Marriott standards
- Assist with scheduling, coverage, and daily operational coordination
- Handle guest concerns and service recovery with professionalism and care
- Support training and development of front desk associates
- Partner with housekeeping and maintenance to ensure guest needs are met
- Monitor guest feedback and identify opportunities for improvement
Benefits
- Opportunity to grow within a Marriott Autograph Collection property
- Exposure to a high-touch, upscale guest environment
- Career advancement within a growing hospitality portfolio
- Stable, team-focused environment with strong guest relationships
- Opportunity to grow within the Marriott brand
- Supportive leadership and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
