Marriott Fullerton at California State University - Front Desk Supervisor
About The Position
We are seeking a reliable PM Supervisor to support evening hotel operations and serve as Manager on Duty during nights and weekends. This position primarily works evening shifts, including Fridays and Saturdays from 5:00 p.m. to 1:30 a.m., supporting Front Desk and Night Audit operations while assisting with guest service recovery and overall hotel oversight. The role also requires flexibility to provide Night Audit coverage as needed. Join Our Team as a Front Desk Supervisor As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Requirements
- High School diploma or equivalent required
- At least 2 to 3 years of progressive experience in a hotel or related field required
- Must have a valid driver’s license
- Strong leadership skills
- Strong communication skills
- Strong problem-solving skills
Nice To Haves
- College coursework in a related field helpful
- Previous supervisory experience preferred
- Prior hotel supervisory experience preferred
- Prior Night Audit experience preferred
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Responsibilities
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
- Handle reservations, VIP requests, and ensure every guest feels like a star.
- Track logs, manage messages and packages, and ensure every detail is handled with professionalism and speed.
- Stay informed on rates, packages, and promotions to help boost room revenue.
- Build a strong, communicative team and train new associates.
- Tackle guest concerns or workplace hiccups with confidence and creativity.
- Maintain safety and standards.
- Support evening hotel operations and serve as Manager on Duty during nights and weekends.
- Support Front Desk and Night Audit operations.
- Assist with guest service recovery and overall hotel oversight.
- Provide Night Audit coverage as needed.
Benefits
- Daily Pay
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
