Front Desk Supervisor - Moxy Hotel (Hillsboro Village)
Summit Management Corporation•Nashville, TN
•Onsite
About The Position
We’re looking for a Front Desk Supervisor who thrives in high-energy environments, knows how to lead with style, and can juggle check-ins, vibes, and team motivation. This role involves leading the front desk crew, delivering excellent guest service, managing daily shift operations, training and coaching team members, resolving guest issues, and maintaining lobby engagement. The ideal candidate will also monitor inventory, handle reports, and assist with scheduling.
Requirements
- 1-2 years of hotel front desk leadership or supervisory experience
- Ability to lead a team with confidence, fairness, and a good dose of fun
- Strong problem-solving skills without losing composure
- Excellent guest communication skills: warm, witty, and always on point
- Tech-savvy and organized, with an eye for detail
- Ability to thrive in a fast-paced, ever-changing environment
- Ready to set the tone and raise the bar
Nice To Haves
- Marriott knowledge
Responsibilities
- Lead our front desk crew with confidence, charisma, and accountability
- Deliver top-notch, no-fluff service that makes guests say, “Damn, that was easy (and fun)”
- Manage daily shift operations, ensuring everything runs smoother than our cocktails
- Train, coach, and inspire team members to be the best version of themselves
- Step in to resolve guest issues like a total pro — cool, calm, and collected
- Keep the lobby energized, the team engaged, and the vibes flowing
- Monitor inventory, handle reports, assist with scheduling, and own the details
Benefits
- Competitive pay
- Bonuses
- Benefits
- Paid time off
- Discounts across the Marriott portfolio
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
