Front Desk Supervisor
About The Position
As a member of our hospitality team, the primary responsibility of a Front Desk Supervisor is to provide effective leadership and supervision to the associates and ensure smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
Responsibilities
- Provide effective leadership and supervision to associates
- Ensure smooth guest arrival and departure procedures
- Maintain high hospitality standards
- Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms
- Properly assign rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status
- Handle guest concerns in a professional and timely manner
- Find appropriate solutions and ensure guest satisfaction
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
