Supervisor Front Desk

Hilton Grand Vacations•Sedona, AZ

10d

About The Position

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence. Schedule Availability needed: Based on operation needs, to include evenings, weekends, and holidays. H e re's why you will love it here: Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friendly benefits. Daily Pay - get your earned pay any time before payday.

Requirements

High school diploma/GED
Prior related experience
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence, and mentor others.

Nice To Haves

Associate's Degree/College Voice Certified
3+ Years of related experience
Prior management/supervisory experience

Responsibilities

Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
Responsible for training and direction of new department Team Members.
Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Follow-up on credit opportunities during each shift.
Other duties as assigned by management.