Front Desk Supervisor (FT) - Embassy Suites-LAX South

Hilton•El Segundo, CA

9d•Onsite

About The Position

Embassy Suites by Hilton Los Angeles International Airport South is seeking an experienced Front Desk Supervisor who is passionate about delivering exceptional guest service. This role provides daily leadership and guidance to the front desk team, ensuring a consistently high level of hospitality in alignment with Hilton brand standards.

Requirements

Strong guest-service skills, including the ability to work with internal and external customers who may require patience, tact, and diplomacy to resolve concerns and gather accurate information.
Basic mathematical proficiency and the ability to use a calculator to perform moderately complex calculations accurately.
Effective listening and English comprehension, enabling clear understanding of instructions and information.
Ability to observe and respond to emergency situations, including adequate hearing and vision.

Nice To Haves

One year of Front Desk and supervisory experience in hospitality or a related industry is preferred.

Responsibilities

Oversee Guest Service Agents to ensure smooth and efficient operations throughout the shift.
Provide clear verbal and written direction, assign tasks, and coach team members to improve performance.
Apply sound judgment and creative problem-solving to address concerns while upholding company standards and maintaining strong guest relations.
Manage the front desk, respond to guest concerns, handle emergencies, and implement appropriate resolutions using discretion and leadership.
Greet guests promptly with a warm, sincere welcome; communicate clearly; and actively listen to understand guest and team member needs.

Benefits

Access to your pay when you need it through DailyPay
Health insurance
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-class Paid Time Off (PTO)
Supportive parental leave
Employee Stock Purchase Program (ESPP) — purchase Hilton shares at a 15% discount
Debt-free education: access to a wide range of education credentials (college degrees, high-school completion, English language learning, digital literacy, professional certificates, and more)