NEW! Front Desk Supervisor - Hotel West & Main in Conshohocken
About The Position
We are hiring a Front Desk Supervisor at Hotel West & Main, Tapestry by Hilton. We are looking for someone who has a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Responsibilities
- Provide the highest quality of service to the customer at all times.
- Check guests in and out efficiently and in a friendly manner.
- Handle guest mail and messages per established procedures.
- Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handles special requests.
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
- Handle safe deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures
Benefits
- We offer competitive wages.
- Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
