Front Desk Supervisor - InterContinental Indianapolis

IHG • Indianapolis, IN

12h • $21

About The Position

This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.

Requirements

• High school education, GED, or equivalent experience required. A bachelor’s degree is highly preferred.
• Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.

Responsibilities

• Supervise the operations of Guest Services.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Guest Services.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

Benefits

• competitive salary
• full uniform
• impressive room discounts
• some of the best training in the business
• paid time off
• medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED