Front Desk Supervisor - InterContinental Indianapolis
About The Position
The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle. Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. At IHG we promise to give colleagues… Room to Belong: Enable Room to Grow: Enrich Room to Make a Difference: Empower The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful, Cultured, Remarkable. We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values: Do the right thing, Show we care, Aim higher, Celebrate difference, Work better together.
Requirements
- High school education, GED, or equivalent experience required.
- Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.
Nice To Haves
- A bachelor’s degree is highly preferred.
Responsibilities
- Supervise the operations of Guest Services.
- Maintain the highest productivity, employee morale, and guest service as possible.
- Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Maintain and follow all operating and quality standards established for Guest Services.
- Maintain and follow procedures for credit control and handling of financial transactions.
- Follow all Occupational Health and Safety regulations.
- Check guests in and out of the hotel according to hotel and/or brand standards.
Benefits
- Full uniform
- Impressive room discounts
- Paid time off
- Medical/dental/vision insurance
- 401k
- Recharge days
- Volunteering days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
