Front Desk Supervisor - PM Shift - Holiday Inn Dulles - starting at $19/hour

B.F. Saul Company Hospitality Group•Sterling, VA

2d•Onsite

About The Position

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands. This position is responsible for ensuring outstanding guest service and effective operations of the front desk. It uses leadership skills to drive revenue, maximize profit, and ensure quality. The role involves effective management of assigned staff to ensure guest satisfaction, positive team member relations, and achievement of overall financial results.

Requirements

High school diploma or GED required.
1+ years prior front desk experience in a hotel required.
Excellent verbal communication skills needed.
Attention to detail.
Customer focused.
Ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.
Must be available to start work no later than 3pm.
Must have weekend availability.
Good communication skills.
Leadership ability.
Excellent organization skills.
High degree of creativity to facilitate efficient problem solving.
Ability to manage multiple priorities.
Ability to work in an environment with frequent interruptions and tight deadlines.
Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Responsibilities

Accountable for guest satisfaction by ensuring service standards are met and guestsâ€™ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Responsible for management of expenses to maximize hotel profitability.
Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.
Assists with the preparation and management of the department budget.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
Responsible for interviewing, hiring, coaching, and development of all team members.
Responsible for all required training for department team members and ensuring training records are maintained.
Analyzes quality issues, identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to B. F. Saul training policies.
Promotes collaboration and positive, professional work environment.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Responsible for all front desk initiatives.
Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.