Front Desk Supervisor - Metropole Hotel

South Beach Group Hotels•Miami Beach, FL

12d•Onsite

About The Position

The Front Desk supervisor is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Assist with the supervision of the Front Desk Agents as required.

Requirements

A minimum of (3) years of supervisor experience in a Front Office Environment.
A minimum of (2) year of hotel experience in a supervisory level.
Must be able to work independently and exercise good judgment to resolve issues.
Flexible schedule.
Able to work weekends and holidays.
Excellent communication skills, both written and oral.

Nice To Haves

Bachelor degree in hospitality management preferred or equivalent relevant management experience.

Responsibilities

Responsible for providing prompt yet personal service at times of check-in and check-out.
Approach all encounters with guests and employees in a professional and personalized manner.
Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
Help management applies the credit policy and guest billing policy.
Actively participates in daily briefings and meetings.
Expected to conduct oneself in a discrete manner in all guest areas.
Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
Know all hotels emergency procedures.
Understand and communicate promotions and enhancements effectively with employees and guests.
Build rapport with VIP's and distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
Offer to handle special arrangements during guest stay; coordinate future visits.
Maintain database of guest preferences, habits, and special dates.
Take responsibility for any guest dissatisfaction situation and ensure the matter is resolved.
Ensure the lobby area is kept neat and clean.
When needed perform the tasks of Assistant Front Desk Manager or General Manager.
Perform any other duties assign by his/her manager.