Front Desk Supervisor at the Hilton Garden Inn/H2 Suites Anahiem

Nara Hotels, Inc.•Anaheim, CA

1d•Onsite

About The Position

The Hilton Garden Inn and Home2 Suites Anaheim Resort (“The Resort”) is seeking an experienced and motivated Front Desk Supervisor to join our growing team. As we continue to build our team, we are looking for hospitality leaders who are passionate about creating memorable guest experiences and helping make The Resort one of Anaheim’s premier destinations. We offer competitive wages, comprehensive benefits, and bonus incentives.

Requirements

1–3 years of related hospitality or front office experience.
Strong guest service, communication, organizational, and problem-solving skills.
Ability to work effectively in a fast-paced hospitality environment.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Previous supervisory or leadership experience preferred.

Responsibilities

Oversee daily front desk operations while ensuring exceptional guest service and adherence to established hotel, quality, and sustainability standards.
Provide leadership and support to front desk associates.
Serve as a key resource for resolving guest concerns and maintaining high levels of guest satisfaction.
Interview, select, train, schedule, coach, and support front desk associates, ensuring performance aligns with established brand and hotel standards and HHM core values.
Supervise daily front desk operations and provide leadership and direction to the team.
Resolve guest complaints and concerns by thoroughly researching situations and determining effective, appropriate solutions.
Monitor guest satisfaction scores and implement strategies to improve departmental and overall guest satisfaction.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
Welcome guests promptly upon arrival and efficiently register and assign rooms.
Provide guests with welcome folders, room keys, certificates, coupons, refreshment center keys, and other applicable materials.
Accurately process guest bills, collect payments, handle cash, and provide appropriate change.
Close guest accounts at checkout and address concerns or dissatisfaction by identifying appropriate resolutions, which may include authorizing revenue adjustments within established guidelines.
Develop and implement specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
Ensure the hotel entrance, front desk, reception area, and other public areas are clean, organized, and well maintained.
Promote and maintain a safe work environment by following established safety procedures, including MSDS and OSHA standards, and properly using required protective equipment.
Perform other duties and responsibilities as assigned by management.