Hampton Inn & Suites Austin Downtown - Front Desk Supervisor
Aimbridge Hospitality•Austin, TX
•Onsite
About The Position
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
Requirements
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Must have a valid driver’s license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Nice To Haves
- College coursework in a related field helpful.
- Previous supervisory experience preferred.
Responsibilities
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
- Manage reservations, VIP requests, and ensure every guest feels like a star.
- Track logs, manage messages and packages, and ensure all details are handled professionally and promptly.
- Stay informed on rates, packages, and promotions to help boost room revenue and provide guests with good value.
- Build a strong, communicative team and train new associates.
- Address guest concerns or workplace issues with confidence and creativity, while prioritizing safety and standards.
Benefits
- Daily Pay
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
