Front Desk Supervisor/ Hyatt House Naples/ FT

Schulte Hospitality Group•Naples, FL

11d•$22 - $25•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! This position requires flexibility in hours as it includes evenings, weekends, and holidays. The role is part of an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize stakeholder needs, and make a positive impact. SHG is committed to an inclusive, employee-focused workplace invested in employee development, aiming to make employees feel engaged, empowered, and excited to grow.

Requirements

In-depth knowledge of hotel Front Desk operations
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
Ability to multi-task
Team player
Ability to exceed expectations of guests

Responsibilities

Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
Assign specific duties to staff for efficient operation of department.
Assist in training new associates and cross-training existing associates.
Assist in interviewing and hiring new associates for the department.
Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Notify Maintenance Department of any maintenance issues.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
Acts as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives.

Benefits

Health insurance stipend
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!