Front Desk Supervisor (Innkeeper)

Key West Collection•Key West, FL

10d•Onsite

About The Position

Key West Historic Inns is seeking a passionate and service-driven Front Office Supervisor (Innkeeper) to join our team. This leadership role is perfect for someone who thrives in a boutique hospitality environment and enjoys creating exceptional guest experiences while supporting and developing a high-performing front office team. As a Front Office Supervisor, you will lead by example, ensuring seamless daily operations, mentoring team members, resolving guest concerns with professionalism, and helping maintain the warm, personalized service that defines the Key West Historic Inns collection. If you are an experienced hospitality professional who enjoys coaching others, solving problems, and delivering memorable stays, we invite you to join our team. Join our team as a Front Desk Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Requirements

Minimum of 2-3 years of hotel Front Office experience, with at least 1 year in a supervisory or leadership role preferred.
Experience in a boutique hotel or luxury hospitality environment is strongly preferred.
Proficiency with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms.
Strong leadership skills with the ability to motivate, coach, and develop team members.
Excellent communication, interpersonal, and conflict resolution skills.
Demonstrated ability to remain calm, organized, and professional in a fast-paced environment.
Strong attention to detail with excellent organizational and problem-solving abilities.
Working knowledge of hotel operations, reservations, guest services, and cash handling procedures.
Flexible availability, including evenings, weekends, and holidays.
Proficient in Microsoft Office and basic computer applications.
Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
Must be authorized to work in the United States and successfully complete any required pre-employment screenings consistent with company policy.

Nice To Haves

Experience in a boutique hotel or luxury hospitality environment is strongly preferred.

Responsibilities

Lead by example, ensuring seamless daily operations
Mentoring team members
Resolving guest concerns with professionalism
Helping maintain the warm, personalized service that defines the Key West Historic Inns collection
Inspire and empower our front desk team to provide memorable stays for our valued guests