Front Desk - Student Services (KCC STUDENTS ONLY)

Klamath Community College•Klamath Falls, OR

62d•Onsite

About The Position

JOB SUMMARY The Front Desk represents the College as its first point of contact with the public, both in-person and by phone, performing job duties while exhibiting excellent customer service. The Front Desk assists with monitoring and troubleshooting the telephone system; provides general assistance with advising and registration; stocks the reception area with up-to-date materials and keeps it organized, and ensures that reception duties are covered. Open until filled.

Requirements

Good interpersonal and customer service skills
Strong written and verbal communication skills
Able to work with a diverse variety of people under sometimes busy and stressful circumstances

Responsibilities

Greets all guests who enter Build 9's lobby
Answers incoming calls, directs to appropriate department to respond to caller's needs or resolves needs, if appropriate. Takes messages and responds to general inquiries.
Checks and responds to voicemail in Ring Central. Handles or forwards calls to appropriate staff.
Manages lobby traffic flow, monitors lobby wait times, and asks for assistance when needed during high volume times.
Provides students and prospective students with access to appropriate general College information, registration information, and forms.
Abides by Federal Educational Rights and Privacy Act (FERPA) regarding student records.
Maintains an adequate supply of forms, information, College schedules, catalogs and other material.
Ensures that the reception area is kept neat and orderly.
Makes the lobby friendly, welcoming, and enjoyable for visitors.
Scans documents and Student Service forms into SharePoint.
Update students' information in students' records, when appropriate.