Front Desk/Student Affairs Relief Employee

Computer Systems Institute•Charlestown, MA

About The Position

This position may be Part-time or Full-time, depending on coverage needs. The role provides coverage for employees who are on vacation, leave of absence, or other scheduled absences. The Front Desk/Student Affairs Relief Employee will provide customer service to all students and staff on the campus. S/he will be reporting to VP. of Student Affairs and Career Development & Front Desk Manager and will help to organize the campus events and academic processes. The Advisor must maintain and exemplify the highest level of professionalism. The Front Desk/Student Affairs Relief Employee will educate our student body in regards to how the academic externship functions, arrange and manage the highest quality practicum opportunities, increase the understanding of, and excitement about the programs with practicum.

Requirements

Proficient computer skills, including but not limited to Word, Excel and Access.
Effective oral and written communication skills with ability to interact professionally at all times.
Ability to work independently as well as in a team environment.
Aptitude to abide by all FERPA regulations in regards to private student information.

Nice To Haves

Minimum of two years full-time work-related experience preferred.

Responsibilities

Supports the monitoring of student attendance based on faculty attendance records.
Assists students with the SAP Appeal process, as needed.
Presents new student orientation presentation.
Distributes textbooks at the beginning of each quarter.
Responsible for creating campus events and calendars.
Guides continuing students on maintaining attendance, work authorization and other related topics.
Makes outbound calls to remind students of upcoming deadlines and school policies.
Provides students with appropriate documentation as needed for employment authorizations, letter requests, etc.
Provide trouble-shooting assistance to students regarding school online operating systems to submit assignments and student email accounts and access.
Greet all visitors and students; direct traffic.
Enter student attendance for all sessions.
Data entry.
Answer phones.
Print transcripts.
Type verification letters.
Additional administrative projects such as making copies, putting together binders, admission packets, etc.
Record and forward all purchase orders.
Maintain general cleanliness and outward appearance of the location; general housekeeping.