Front Desk Specialist - DC Hope Center (69393)

Volunteers of America Chesapeake and Carolinas • Washington, DC

1d • $24 - $24 • Onsite

About The Position

The Front Desk is responsible for the administrative direction of the Hope Center including Health Homes, Day Program and Substance Abuse Clinic. They also ensure the safe accountability of consumers entering and exiting the facility. The work schedule is Monday: 9:00 AM - 5:00 PM, Tuesday: 9:00 AM - 5:00 PM, Wednesday: 9:00 AM - 6:00 PM, Thursday: 9:00 AM - 5:00 PM, and Friday: 9:00 AM - 5:00 PM.

Requirements

• High School Diploma or equivalent
• Ability to type 35-40 words per minute accurately
• Proficient in spelling, writing and arithmetic
• Working knowledge of computer skills in Microsoft Office and office products
• Mature and reliable
• Ability to multi-task at a fairly rapid pace
• Ability to remain composed despite demands from multiple sources
• Ability to seek support when he/she needs it
• Ability to handle stress in a responsible and healthy way
• Ability to develop effective working relationships with the consumer population
• Self-motivated
• Able to motivate others
• Able to relate to individuals making significant life decisions
• Strong organizational skills
• Strong oral and written communication skills
• Dependable
• People-oriented
• Adaptable/flexible
• Autonomous/Independent
• High stress tolerance
• Excellent Computer Skills in Microsoft Office and office products
• Excellent written and verbal communication skills
• Proven ability for conflict resolutions

Nice To Haves

• Experience with DC Medicaid/Medicare/Local Dollars is a plus
• Bilingual in any language a plus

Responsibilities

• Verify insurance of consumers prior to/at time of visit
• Answer and direct all program office calls and visitors as appropriate
• Input monthly reports on assigned consumers into ICAMS
• Order supplies as needed for the office
• Call consumers to remind them of appointments
• Connect assigned consumers to transportation resources
• Assist consumers with the completion of the intake paperwork
• Assisting Physicians/Nurses/CSW's/CM's with consumer care
• Maintain the executive calendar
• Scheduling doctor's appointments
• Checking for Updated Diagnostic Assessments
• Checking for Updated Treatment Plans
• Checking for Updated Authorizations
• Obtaining Mail and Deliveries
• Operating the downstairs front door
• Scanning/Faxing/Emailing medical records/documentation as needed
• Perform other duties as assigned.

Benefits

• Plus Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED